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CarlinaBriscusoSadler
CarlinaBriscusoSadler
Participant
Feb 5, 2021 3:17 PM UTC
Question

CSV processing failed. Please upload again. Index: 19, Size: 10

Team, 

Uploading users by importing the csv file and getting this error notification:

 

CSV processing failed. Please upload again. Index: 19, Size: 10

 

What is the cause of this?

 

Warm Regards, 

carlina

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    1 reply

    Adobe Employee
    Debiprasad_Maharana
    Adobe Employee
    Feb 11, 2021 12:07 AM UTC

    Hi Carline,

     

    Thank you for contacting Adobe Captivate Prime Team. 

     

    We may need to check the CSV file to find the issue and fix it. 

    I would request you to reach using the support channels below. We will try our best to help you resolve the issue ASAP. 

    https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime

     

    Regards,
    Debiprasad Maharana
    Adobe Inc.

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