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2 replies

M
msculp083
Participant
March 10, 2018

I had the same issue but had made the mistake of not clicking the "Status" button to the on position, since that was an extra step that you have to do. Once you do that self registration opens up and enrollment is allowed. I hope this helps you.

Stagprime2687219
Stagprime2687219
Legend
October 17, 2017

Hmmm...

What things have you looked at so far?

I would start by logging in as Admin and investigating the External Users section for any clues.

You can see an expiry date and status for the group they are in.

M
milanm71339349Author
Participant
October 17, 2017

Hi Stagprime​,

Thanks for a quick response. I've checked the external users sections. The group is active, and the expiry date is end of this month - so everything good there. The thing is that apparently users (all except for the group manager) are able to access the LMS. The group manager managed to access the platform the first time (to register), and after that, they got the message "Enrollment Profile Disabled" while trying to access the platform.

Any ideas? I'm totally clueless.

Stagprime2687219
Stagprime2687219
Legend
October 17, 2017

Is it possible that the manager is a part of (or was a part of) a different profile that was disabled?

Could it be that they simply tried logging into an old one using a link that was cached in their browser history?

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