Error Message: failed to be uploaded

Question

I am trying to upload a zipped SCORM 2004 course to Adobe Prime and I keep getting this error message: failed to be uploaded. Reason: An Internal Error has occurred.

I tried two different browsers and re-published the course twice. I even tried another course file that was successfully uploaded yesterday and that one also produced an upload error. There are no special characters in the title. Anyone else experiencing this?

Debiprasad_Maharana · Answer

Hi,

Thank you for contacting Adobe Captivate Prime Team.

Kindly share the zip file to test the issue at our end.
In case the file can not be shared here I would request you to contact the Captivate Prime team using the support channels below.

https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate-prime

Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

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