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Participant
May 11, 2022
Question

External Users vs Peer Account

  • May 11, 2022
  • 2 replies
  • 258 views

Hi.  We implemented Prime a few months ago and are new to the world of LMSs.  We plan to allow customer access but am looking for the best way to do this and, long term, easiest way this would be managed.

 

We have roughly 1,500 customer accounts (not individual users from those accounts) that would need access.  From these accounts, there are ~18,000 individual users that use our software.

 

Using the External Users feature, we would have to manage 1,500 individual external user accounts and the managers assigned to those accounts.  

 

Using a Peer Account, we would share seats from our main Prime instance with the peer instance.  I am assuming that, in a Peer account, users (those 18,000 users referenced above) could be managed as "internal" and be managed/loaded via CSV.

 

Either way it sounds like there would be alot of management required.   Currently, I am a team of me, myself, and I with the LMS management (all aspects) as a small side role.  Taking on managing 1500 customers/18000 users seems very daunting for one un-dedicated person to do.

 

Does the community have any guidance or input on the best way to handle customer access?

 

Thanks,

Ray

    This topic has been closed for replies.

    2 replies

    Adobe Employee
    May 11, 2022

    Hi @raymondk73906735,

     

    Thank you for contacting Adobe Captivate Prime Forums.

     

    There are couple of ways we can manage this. We also need information regarding how the users are loggining in to Prime so that we can manage the customer accounts as well as the individual users from those accounts. 

    This would be a lengthy conversation here. So I would love to discuss this with you over a call/meeting. 

     

    Could you please send an email referring to this Forums page URL to our support team email below so that we can schedule a meeting and discuss the options with you?

    The email of our support team is captivateprimesupport@adobe.com

     

    Hope to hear from you soon.

     

    Regards,
    Debiprasad Maharana
    Lead Product Support Consultant | Adobe Captivate Prime
    Adobe Inc.

     

     

    zweigle@clarix.com
    Participating Frequently
    May 11, 2022

    I'll be glad to discuss some options and ways to minimize the administrative burden.

    Walter Zweigle - Sales Account Manager | Clarix Technologies Inc. | 585-899-5300 x156 | zweigle@clarix.comAdobe Connect | Adobe Learning Manager | Adobe Acrobat Sign