Has anyone else had a learn get this error message?

Hello all!

I have a learner that tried to self-register in Prime today.

He got the following error message:

"An error occurred while processing IMSRedirect request /loginpost, Your account is inactive please contact your admin to get it enabled."

I double checked my current users already shown in Prime to see if he is already there, he is not.

Any thoughts?

Regards,

Thomas H.

Master Electronics

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Participant

Hi Harell_t!
I am also facing the same issue. Could you please suggest how I can fix that?

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Community Manager

Are you still facing this issue?

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Inspiring

Devendra (Tech Support) thanks for your assistance on this last week.

My learner continued to have issues. To resolve, I set him up in Prime using the Single User method.

He is now registered on the platform successfully.

Regards,

Thomas

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