Has anyone else had a learn get this error message?

Hello all!

I have a learner that tried to self-register in Prime today.

He got the following error message:

"An error occurred while processing IMSRedirect request /loginpost, Your account is inactive please contact your admin to get it enabled."

I double checked my current users already shown in Prime to see if he is already there, he is not.

Any thoughts?

Regards,

Thomas H.

Master Electronics

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Participant

Hi Harell_t!
I am also facing the same issue. Could you please suggest how I can fix that?

Community Manager

Are you still facing this issue?

Inspiring

Devendra (Tech Support) thanks for your assistance on this last week.

My learner continued to have issues. To resolve, I set him up in Prime using the Single User method.

He is now registered on the platform successfully.

Regards,

Thomas

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