Helpline training, cannot advance modules

Question

Hi, I am having an issue where even though I've completed a module and passed the quiz with 95%, when I exit the finished module it still says 'in progress'. I am not able to advance to the next module. I have tried the program on my laptop, another laptop, my phone and in an incognito window, it makes no difference. Have others had this problem? The training is on a deadline so I would like to resolve this issue asap.

Thanks!

Debiprasad_Maharana · Answer

Hi @Lillian223898850sux & @benazirhussainten ,

Thank you for contacting Adobe Captivate Prime Team.

The issue might be from the content side. I would recommend you to get in touch with the account administrator to help you further. Please click on "Contact Administrator" link at the bottom of any page of Prime for this.

In case your administrator needs any help with the issue kindly reach our support using the options in the link below.

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime

Regards,
Debiprasad Maharana
Adobe Inc.

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