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A
Anonymous
March 25, 2020
Question

How do I remove a manager or manager role?

  • March 25, 2020
  • 1 reply
  • 434 views

I am unable to delete user that has left the company.  This user had Manager role permissions and a team of direct reports. 

 

The first couple of times I tried, I got an error saying that the user couldn't be deleted since they were a manager.  Now when I try, I get no feedback after submitting the deletion request... but the user is still there.

 

Is there any way around this issue?  Can the manager role be revoked or changed to another user?

 

tl;dr What options do i have for deleting a manager?

 

Thanks

    This topic has been closed for replies.

    1 reply

    D
    Adobe Employee
    Debiprasad_Maharana
    Adobe Employee
    March 25, 2020

    Hi,

     

    Thank you for contacting Adobe Captivate Prime Team.

     

    To remove a Manager Role from a user you need to follow the below steps. 

    1. We need to make sure there is no one reporting to that person. Once this is done the Manager role will be removed from the user automatically. 

    2. So please check how you have uploaded the users to Prime. 

         * In case you have created each user one by one manually then you have manually change the manager of all those users. Once done you can Delete the Manager from the account.

         * In case you have uploaded the users to Prime through a CSV, kindly make the required changes in the CSV and re-upload it. Once done you can remove the user from Prime. 

     

    Kindly email us on captivateprimesupport@adobe.com in case any further assistance is required.

    Hope to hear from you soon.

     

    Regards,

    Debiprasad Maharana

    Adobe Inc.

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