How to access vendor platform

Adobe keeps asking I go to my vendor platform to update my credit card. But there is no link for it.

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Participant

I am facing the same issue and the help centre is absolutely clueless on this. I am on the verge of cancelling my subscription.

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Adobe Employee

Thank you for your patience and support.

From the screenshot we can check that the issue is with Creative Cloud subscription.

We need to contact the correct support team to handle this issue. Please reach out to our Creative Cloud support team using the email: ecs@adobe.com

Kindly let me know if any further assistance is required.
Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

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Adobe Employee

Hello @Shakir Mohamed5CE7 , I am so sorry that you're experiencing this issue. It can be very frustrating. Can you please visit this site, https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime , and raise the issue? This team is capable of providing you with timely support. Do let us know what you find.

Cheers!

WandaJean

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Your treasure is my pleasure!

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