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Community Manager
Saurav_GhoshCommunity Manager
Community Manager
December 21, 2020
Question

How to add/remove subscriptions from an account?

  • December 21, 2020
  • 2 replies
  • 831 views

To add subscriptions in an account, add the number of users for who you'd like to purchase subscriptions. Then on the upper-right corner, click Place Order. Review the estimate and click Proceed. Enter your account details and also your credit card details. Then to purchase the subscriptions, click Complete Order.

To remove an active subscription, contact the Captivate Prime support team.

    This topic has been closed for replies.

    2 replies

    L
    Lisa2514834272ye
    Participant
    July 6, 2022

    I no longer need all of my licenses, how do I reduce them for going forward?

     

    [removed email address]

    Priyank Shrivastava.
    Community Manager
    Priyank Shrivastava.Community Manager
    Community Manager
    July 11, 2022

    Hi @Lisa2514834272ye ,

     

    Please reach out to the team. - captivateprimesupport@adobe.com

     

    Thanks, Priyank Shrivastava
    S
    stevee57405232
    Participant
    November 1, 2021

    It is ironic that while adding subscriptions is very easy, deleting them is not. I have multiple subscriptions, each with a different anniversary date. I want to delete just a few of them, but of course that is not easy. I contacted the support team and was basically pointed to this community support page. Not very helpful. Any help you can provide is appreciated. 

     

    D
    Adobe Employee
    Debiprasad_Maharana
    Adobe Employee
    November 1, 2021

    Hi @stevee57405232,

     

    Thank you for your patience and support.

    My apologies for the inconvenience. 

     

    Could you please share you email address and phone number to me? Please message them to me directly if possible.

    I will arrange a callback for you and ensure this is resolved ASAP. 

     

    We understand that managing the subscriptions is not as direct as creating them in Prime. There are certain terms and conditions. I will ensure that all the details are explained to you properly over a call/meeting so that you can manage the licenses according to your requirement going further. 

     

    Hope to hear from you soon.

     

    Regards,
    Debiprasad Maharana
    Adobe Inc.

     

    S
    stevee57405232
    Participant
    November 3, 2021

    Hi Debiprasad,

                           Did you receive my previous response? Am keen to discuss next steps as soon as possible. 

     

    Regards

     

    Steve

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