I am unable to log in to Captivate Prime. What do I do?

There are a few scenarios where you are unable to log in to Adobe Captivate Prime. You may encounter an error as shown below:

“No user found for the given Adobe ID email in this account. Please link your Adobe ID to your Prime account before logging in. Account ID- XXXXX”

To resolve this, clear your browser's cache and cookies. You may refer to the below links depending upon the browser that you are using to clear the cache.

• For Google chrome:  https://support.google.com/accounts/answer/9098093?co=GENIE.Platform=Desktop&hl=en&visit_id=636839371780445061-525399618&rd=1
• For Internet Explorer: https://support.microsoft.com/en-in/help/17441/windows-internet-explorer-change-reset-settings
• For Google Chrome: https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems

If these steps do not work, log in using a different browser or via the incognito mode.

If you are still unable to log in, contact your Administrator of your Captivate Prime account so that they may verify whether you are in an Active state or a Deleted State in the account.