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Luke Webber
Participant
April 6, 2022
Question

If Monthly Active User Pricing, can historical users access Certificates?

  • April 6, 2022
  • 2 replies
  • 233 views

Hi,

 

Sorry if this is a dumb question... the halpbot wasnt very helpful. 

 

we are looking at purchasing the Captivate Prime product and were wondering if we needed Registered User Pricing or Monthly Active User Pricing.

 

We expect to have a fair share of long-term users and very little churn... but they will only need to re-certify every second or third year and we don't really want to pay $4 a month for someone on an ongoing basis.

 

If someone creates an account under Monthly Active User Pricing, then completes their Certification, can they log in at any time in the future for the purpose of retrieving their historical certification?

 

Thanks!

 

David

This topic has been closed for replies.

2 replies

_Arunima_
_Arunima_
Participant
May 30, 2022

Hi Luke,

Welcome to Captivate Prime Forums.

We would like to understand your organization's use case to share which licensing model would be the best for you.

Please share the below details and we can engage you with the Sales Team for the licensing discussion and demo.
1. Organization Name
2. Point of Contact Name & Email
3. Callback Time
4. Timezone

The completion once achieved for Certification with Monthly Active User license is when a user will occupy a license only when they do one of the following activities:
Consuming a course, learning program, or certification.
Consuming, downloading a Job Aid or course attachments.
Consuming, downloading or creating personal notes.
Participating in Social Learning by creating Boards, posts or comments.
Achieving completions due to External Certificate submission approvals or attendance for classroom/virtual classroom sessions.

The details of the calculation for MAU are available on the link below.
Please navigate to the "Monthly Active Users (MAU) plan" section on this page.
https://helpx.adobe.com/in/captivate-prime/administrators/feature-summary/billing-management.html

Hope this helps!

Thanks & Regards,
Arunima Verma


Lilybiri
Lilybiri
Legend
April 6, 2022

I will move your question to the Prime forum. You posted in the Captivate (eLearning authoring tool) forum.

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