Learners don't show up under Learning Program

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Hi there,

Our users are enrolled in learning programs via learning plans but they don't show up under Learners under the courses or the learning program they are enrolled in. Does anyone else have this issue and if so, how were you able to solve for it?

I am trying to mark completions for some users and doing it under the course or learning program seems to be the only way to do so.

Thank you.

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heathersj

Participant

Not sure if this will help you but... When I go into the learning program and select learners, the default is to show the "default" instance. If you go to the instance drop down, you should get a choice to select those assigned by the learning plan. Once you do that, the learners show.

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Debiprasad_Maharana

Adobe Employee

Hi Heather,

Thank you for contacting Adobe Captivate Prime Team.

The Learners page shows the enrollment to the "Default" instance when you go to this page.

You can change instance using the drop-down option to show you the enrollment of the desired instance and perform further action. This is an as-designed behavior.

Kindly let me know if any further assistance is required.

Regards,
Debiprasad Maharana
Adobe Inc.

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emiiyaseyi

Participant

Facing the same challenge now, I can't find my enrolled learners under the courses I enrolled them in.

Find attached pictures of the issue.

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