Skip to main content
Donpresidente
Participant
Mar 16, 2020 5:23 PM UTC
Question

link your adobeId to your prime account

How can i link my AdobeID to my PrimeAccount? The cache is not the problem.. tried with several browsers, but not working.

thanks for help.

kind regards

 

      This topic is closed to new replies. Start a new post to keep the conversation going.

      15 replies

      doreen_4685
      Participant
      Oct 26, 2024 4:34 PM UTC

      Hello all,

      I seem to be having the same issue

      Translate
      Marcos36768870922n
      Participant
      Apr 16, 2024 12:51 PM UTC

      I'm facing the same problem. Could you please help me?

       

      Translate
      Adobe Employee
      srivallin
      Adobe Employee
      Apr 17, 2024 5:42 AM UTC

      @Marcos36768870922n , Please verify the steps mentioned here: https://community.adobe.com/t5/adobe-learning-manager-discussions/error-message-no-user-found-for-the-given-adobe-id-email-in-this-account/td-p/11897554

       

       

       

       

      Translate
      farrah5C30
      Participant
      Oct 11, 2020 3:02 PM UTC

      Iam also experiencing the same error message as stated below!

       

      Translate
      Adobe Employee
      Debiprasad_Maharana
      Adobe Employee
      Oct 12, 2020 4:31 AM UTC

      Hi,

       

      Glad to hear from you. 

       

      I would request you to contact the Captivate Prime account administrator to make sure you are registered in the account first. Once you are registered in the account, the error will not show up anymore. 

       

      Regards,
      Debiprasad Maharana
      Adobe Inc.

      Translate
      Abhijeet_Tewari
      Adobe Employee
      Abhijeet_Tewari
      Adobe Employee
      Mar 18, 2020 2:16 PM UTC

      Hi Don,

       

      Once you receive the welcome email from the LMS, you get an option to sign in with an Adobe ID or Create an Adobe ID. This step links the Adobe ID to the Prime account.

      Now, If you want to change the Adobe ID to another email ID then, you may contact your Admin for the LMS so that they may edit your Profile and change the Adobe ID from there.

       

      Regards,

      Abhijeet

      Translate
      pablov18299365
      pablov18299365
      Participant
      Mar 18, 2020 2:40 PM UTC

      Hello Abhijeet

      Thanks.. but i already changed the mail-adress but still got the error message.. 

      Why that?

      thanks for help

      kind regards

      Translate
      Abhijeet_Tewari
      Adobe Employee
      Abhijeet_Tewari
      Adobe Employee
      Mar 24, 2020 12:47 PM UTC

      Hi Pablo,

       

      I have sent you a private message. Kindly share the requrested information so that we can look into the issue,

       

      Regards,
      Abhijeet

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices