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ivan kireev
Participant
January 17, 2022
Question

LinkedIn based classes won't connect, but Adobe does: not Lumos

  • January 17, 2022
  • 1 reply
  • 303 views

I'm new on the platform, I've done the mandatory courses and no problem. Every LindedIn based class I try to attend will simply not connect (it stays on an empty image (included). I thought it could be the Lumos platform but when I logged into an Adobe class, it all went smoothly. 

    This topic has been closed for replies.

    1 reply

    D
    Adobe Employee
    Debiprasad_Maharana
    Adobe Employee
    February 10, 2022

    Hi @ivan kireev,

     

    Thank you for contacting Adobe Captivate Prime Team. 

     

    I would suggest you to try a second browser or try clearing the cache of Safari and give it another go. 

    Also please try not using incognito browser pages for LinkedIn Learning courses. 

     

    Kindly contact your account administrator to help you further with the issue. 

    You can click on the link "Contact Administrator" at the bottom of any Prime page for this.

     

    In case your administrator need any further assistance he/she can reach our support team using any channel below.

    https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime 

     

    Kindly let me know if any further assistance is required.
    Hope to hear from you soon.

     

    Regards,
    Debiprasad Maharana
    Adobe Inc.

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