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Anonymous
Nov 6, 2019 4:12 PM UTC
Question

Logging in

One of my advocates is trying to login after she registered, she is getting this response..."No user found for the given adobeld email in this account. PLease link your adobeld to your prime account before logging in. accountld=65701"

 

Any suggestions? 

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2 replies

Stagprime2687219
Stagprime2687219
Legend
Nov 6, 2019 6:25 PM UTC

Not sure if the case is the same for you but I encounter this a lot when I have an enrollment where the student already has an Adobe account and they try to log in with it rather than actually "create" an account for Captivate Prime.

 

If they use the same creds to create (associate) their account to Prime it seems to work fine after that.

So that would be the first thing I check.

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RStedman
Inspiring
Nov 15, 2019 4:37 PM UTC

Adobe is experienceing a huge issue. I have been battling it for several months. There is a huge lag issue with many aspects of Prime.

Linking accounts

Assigning training in a learning plan

Availablity of the Badge once a course is complete

Search feature failing 

The fixes have been very slow to come.

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