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AKK_ABG
Participant
Feb 9, 2022 11:22 AM UTC
Answered

Login via Firefox nicht möglich

Hallo,

seid heute kann ich mich nicht mehr über Firefox einloggen. Es kommt immer die Meldung, dass das Passowrt falsch ist. Liegt es an der neuen Okta-Umgebung? In Chrome, Edge und über die CC Desktop-App geht es bisher problemlos.

 

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    Debiprasad_MaharanaCorrect answer
    Adobe Employee
    Feb 10, 2022 9:58 PM UTC

    Hi @AKK_ABG,

     

    Thank you for contacting Adobe Captivate Prime Team. 

     

    Kindly try to clear the Firefox browser cache using the steps in the link below. I am sure this will solve the issue for you.

    https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

     

    Kindly let me know if any further assistance is required.
    Hope to hear from you soon.

     

    Regards,
    Debiprasad Maharana
    Adobe Inc.

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    1 reply

    Adobe Employee
    Debiprasad_MaharanaCorrect answer
    Adobe Employee
    Feb 10, 2022 9:58 PM UTC

    Hi @AKK_ABG,

     

    Thank you for contacting Adobe Captivate Prime Team. 

     

    Kindly try to clear the Firefox browser cache using the steps in the link below. I am sure this will solve the issue for you.

    https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

     

    Kindly let me know if any further assistance is required.
    Hope to hear from you soon.

     

    Regards,
    Debiprasad Maharana
    Adobe Inc.

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