Need help with learner resetting password

It seems you need to reset Adobe password but it failed. I google for you and here is Wiki how : 4 Ways to Reset a Lost Admin Password on Mac OS X - wikiHow

I wonder if you need to set a password for your PDF password, here is how to create a password for PDF in wiki how, hope this can give you some help.

In terms of password resetting when you find where to reset, you don`t need to thinks of what an unique and strong password could be as long as you have the Best Free Password Manager​  that will create one unique enough for you. Hope this will do you some help, I just wanna say wiki how is a good tool cause you can find answers for most of  normal problems. Once you have a unique password, it won`t be short and easy to remember and storage, iCloud and browser or your notebook is not the  Best Password Keeper , so hope you can find other way to protect your password better.

I had to re-enter the learner as a brand new user in Prime.

Her multiple request to reset her password did not work.