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Noel24526014fcnm
Participant
November 21, 2022
Question

no user found for the given adobeid email

  • November 21, 2022
  • 1 reply
  • 341 views

We get an average of 15 emails a week from learners having difficulties enrolling in our Academy. Our current solution is to manually add them, but I would like to discover what can be done to correct the issue without manually adding them.  

    This topic has been closed for replies.

    1 reply

    D
    Adobe Employee
    Debiprasad_Maharana
    Adobe Employee
    January 16, 2023

    Hi @Noel24526014fcnm,

     

    Thank you for contacting Adobe Learning Manager Team.

     

    There are 2 parts to user enrollment to our platform.

    1. Adding the user to our platform using an email address.

    2. The user requires to login into the LMS platform using either SSO login or Adobe ID. 

     

    The error message you are getting is due to step 2 above not being properly done. 

    The easiest way to create an Adobe ID is to

    • visit https://www.adobe.com/ 
    • Click on the "Sign-in" option in the top right corner.
    • Click on "Create an account". 
    • It will ask you to fill out the form and create an Adobe ID for any user. 

     

    Once the user is added to Adobe Learning Manager and has an Adobe ID with the same email, the user can log in to our platform without any issues.

    I hope this will help. Kindly let me know if any further assistance is required.


    Hope to hear from you soon.

     

    Regards,
    Debiprasad Maharana
    Adobe Inc.

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