Persistent playbar preventing quizzes from advancing

We are experiencing an issue when we move from a Captivate created module to a Captivate created quiz. If the learner uses the persistent playbar the to advance to the Quiz it will load but won't advance. If the learner clicks the x button and goes back to the course overview page they can click the quiz from there and it works fine.

Is this a known bug? The learners become frustrated that they can't use the persistent playbar.

Thank you!