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Participant
November 10, 2021
Question

Please help: No access to adobe account

  • November 10, 2021
  • 1 reply
  • 130 views

I have an old adobe cloud account under the student email of [Email removed by moderator]

I have recently been trying to access that account, but to no avail - despite still knowing my passowrd for the account. Adobe repeatedly tries sending a verification code to verify my log in for the account. The problem is that:

1. [Email removed by moderator] is an old school email account that has recently been disabled by my school after I graduated last year. 

2. My handphone number tied to that account [Number removed by moderator] is no longer being used.

 

I hence, am unable to verify my login into the account and am essentially locked out of it. 

 

I urgently need to check into that account as I've realised that a fee of S$166.92 has recently been deducted from my bank account by Adobe, and want to ensure whether it could have auto-deducted from the account. 

 

I would appreciate if Adobe is able to provide a manned, non-AI helpline/email I can contact to help resolve this issue. Thank you so much.

 

Aw Yong Kaiyi

 

    This topic has been closed for replies.

    1 reply

    Adobe Employee
    November 10, 2021

    Hi @Kaiyi5FC5,

     

    Our sincere apologies for the inconvenience.

     

    Kindly share the issue details on captivateprimesupport@adobe.com.
    We will try our best to help you resolve it for you.

     

    You can also reach us using the support channels below.
    https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime 

     

    Hope to hear from you soon.

     

    Regards,
    Debiprasad Maharana
    Adobe Inc.