Presenter > Prime not connecting to publish

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Prime trial account is not appearing in the publish drop down menu in Presenter. Found 2 articles below fix did not work.

Found to articles related looked into the registry the string was correct.

Presenter>Prime - no connection

Unable to publish to Captivate Prime

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Tom Gunter-Kremers Clarix

Participating Frequently

Are you able to Publish to Desktop or Adobe Connect? We have a contact that can support you from Adobe if you can Publish, but just can't populate the drop down.

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workbench7178384Author

Inspiring

I can publish locally, then upload manually. Just the one click to Prime field is not populated.

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Tom Gunter-Kremers Clarix

Participating Frequently

Please double check your version. If possible you might try to go back to 11 if you are on version 11.1. If you want to send a personal message with some contact info or give me a call, we can get a specialist from the Presenter team to help.

Tom Gunter-Kremers

585-899-5300 ext 166

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