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williamc57267902
Participant
February 14, 2021
Question

Preview error

  • February 14, 2021
  • 1 reply
  • 212 views

Good morning, when opening projects already created or generating new ones, the visualization of the workspace remains black. I tried uninstalling and reinstalling Captivate but it doesn't work. I share the error screen. Can anyone help me to fix it? I use a MaxBookPro

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    1 reply

    D
    Adobe Employee
    Debiprasad_Maharana
    Adobe Employee
    February 15, 2021

    Hi William,



    Thank you for contacting Adobe Captivate Prime Team.

    This issue is with the Adobe Captivate Authoring tool. This forum page is for Captivate Prime LMS.
    I would request you to contact the dedicated Captivate support team using the support channels below. They can help you with the issue with this project.
    https://helpx.adobe.com/contact/enterprise-support.other.html#captivate 

    Regards,
    Debiprasad Maharana
    Adobe Inc.

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