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williamc57267902
Participant
Feb 14, 2021 5:25 PM UTC
Question

Preview error

Good morning, when opening projects already created or generating new ones, the visualization of the workspace remains black. I tried uninstalling and reinstalling Captivate but it doesn't work. I share the error screen. Can anyone help me to fix it? I use a MaxBookPro

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    1 reply

    Adobe Employee
    Debiprasad_Maharana
    Adobe Employee
    Feb 15, 2021 6:21 PM UTC

    Hi William,



    Thank you for contacting Adobe Captivate Prime Team.

    This issue is with the Adobe Captivate Authoring tool. This forum page is for Captivate Prime LMS.
    I would request you to contact the dedicated Captivate support team using the support channels below. They can help you with the issue with this project.
    https://helpx.adobe.com/contact/enterprise-support.other.html#captivate 

    Regards,
    Debiprasad Maharana
    Adobe Inc.

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