Processing Error - Captivate files with Slide Videos

Forum|Forum|4 years ago
April 5, 2021
3 replies
649 views

Good Morning,

We've been experiencing an issue with Captivate Prime since last week and are still waiting on support to respond with a solution, so I wanted to pick everyone's brains to see if anyone else is running into this issue.

Basically, Captivate Prime is failing to process any SCORM or xAPI file from Captivate that contains a slide video with or without overlays. I've been able to replicated this several times now, publishing a single slide video course to computer and uploading as well as publishing directly to Prime from Captivate. All end in Processing Failed error (internal error).

Videos in the projects are 2-5mins in length and all mp4s. I've had longer ones in the past with no problems, so size should not be the issue as these all fall below 15mb in size.

I was able to confirm the projects work on SCORM Cloud, so it has to be within Prime I would assume.

Anyone else experiencing or have experienced this issue in Prime?

This topic has been closed for replies.

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Debiprasad_Maharana

Adobe Employee

Hi @LiLKidLuvr1884,@loganm87922310,@charleyriddle,

Thank you for contacting Adobe Captivate Prime Team.

We need to check the error and the content files to help you further. You have shared the error messages above but no content file attached. Can you pelase share some content file to check the issue further?

Alternatively you can reach our support team by chat/call or email using the details below. We will be happy to help you further.

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime

Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

LiLKidLuvr1884

Participant

I seem to be having the same issue. I am attempting to publish content to Adobe Captivate Prime from my Adobe Captivate. There is a slide video with MP4 content. I keep getting a the same message Processing Failed error (internal error). It is very frustrating. I need to get content out to my users!

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loganm87922310Author

Inspiring

Something I had to due was publish to computer in Captivate as a SCORM or xAPI package and then upload manually into the content library in Prime. The reason for this is because my company's IT will actually flag the upload from the program and block it. But, me doing it manually is a none issue.

Perhaps try this method to see if it works?

My original error as actually in the content library itself failing to process content that had video files inbedded. I worked with support on it and they discovered an issue on the backend that was preventing content containing media from processing as intended.

charleyriddle

Known Participant

I believe I'm running into the same issue. Extremely frustrating. I'm hoping a solution is found soon!

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