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CarlinaBriscusoSadler
Participant
February 10, 2020
Question

Publish project to Captivate Prime no longer logs into Prime - Issue Resolution!

  • February 10, 2020
  • 0 replies
  • 170 views
Have you ever found that all of a sudden, you're no longer able to publish content to Prime from Captivate??
 
I was successful in publishing content to Prime on Friday, Saturday and Sunday, but this morning, Captivate > Publish to Prime > sign-in does not like my Adobe ID:
 
The way to resolve this issue, is to close Captivate, go to adobe.com, and sign in with your AdobeID, then click on your avatar to select "Account Settings" from the menu.  
Edit in Adobe Account
Select Active Sessions and End all sessions.
Now, go into Captivate, open the project, go to Publish > to Captivate Prime. 
Log in!  Success!!
 
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