Reminder Escalation

Forum|Forum|9 years ago
June 8, 2016
1 reply
693 views

I am setting up a certification in Prime. When setting up reminders I see that the reminders I add include "No escalation" which implies I can set up escalation. I can't find anything in the documentation about escalation of notifications to any other person such as their manager or the training department.

Is this possible or something coming in the future? Or am I completely misunderstanding escalation.

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Correct answer deepakg1988

Hi Peter,

Once you will add a new reminder. On the left, you will be able to see the "Reminder Settings".

In the drop down menu for When to send choose "After Deadline".

Then it will provide you with the Option for escalation and there you can specify the required person.

I have attached an screenshot for your reference.

Thanks

deepakg1988Correct answer

Inspiring

Hi Peter,

Once you will add a new reminder. On the left, you will be able to see the "Reminder Settings".

In the drop down menu for When to send choose "After Deadline".

Then it will provide you with the Option for escalation and there you can specify the required person.

I have attached an screenshot for your reference.

Thanks

K

Kodiak100Author

Known Participant

Interesting... wonder why I don't see the Escalation drop down in my reminder setting dialog...wait... this is only available for notifications AFTER the deadline....

Thanks for sharing the information!

deepakg1988

Inspiring

May I know did you tried in in a different browser.

Also, can you send me a screenshot.

Thanks

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