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Izzi528
Participating Frequently
July 2, 2021
Question

Skins chosen in Captivate built elearning project do not appear in Captivate prime

  • July 2, 2021
  • 1 reply
  • 376 views

Hi,

I have built an elearning in Captivate 2019 however when I upload it into the Captivate Prime LMS, it removes my skin completely and adds a play option on the bottom of the screen. And this play button seems to be the only way for the user to go forward even though I have my skin built with back and next buttons within the course.Could someone please let me know what settings I may have to turn off in the Prime or turn on in Captivate 2019 for the skin to appear? Images attached for a reference.

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    1 reply

    DrWandaJeanEd
    Adobe Employee
    DrWandaJeanEd
    Adobe Employee
    July 2, 2021

    @Izzi528 , I understand exactly what you're saying here, because I found out earlier in the year, the settings of skins in Captivate do not transfer to Captivate Prime.

     

    I learned from the helpdesk team that the Captivate Prime player does not currently accept the customization of the player/skins settings  within Captivate 😩  Be sure to request it as an enhancement through your customer success manager. I'm sure that if enough of us request it, the engineering team will bring it to life in future releases of Captivate Prime.

    Your treasure is my pleasure!
      I
      Izzi528Author
      Participating Frequently
      July 2, 2021

      Thank you so much for this information! I realized my only work around is creating custom buttons but the playbar skin would've saved me some time. I appreciate your response and feedback. I'll see if I can contact our success manager. 

      Thank you 

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