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danielleh13978258
Participant
November 3, 2020
Question

Students having Issues

  • November 3, 2020
  • 1 reply
  • 211 views

I have a class of 200 students taking a course I made. A few have expressed issues with it skipping to the beginning once starting the quiz. There has also been a couple students saying the videos embeded in the course will not load for them. Both have tried mobile and on their computer. I don't want to change the file since only a few have had issues. Are there things I can do to help alleviate these problems for them?

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    1 reply

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    Adobe Employee
    Debiprasad_Maharana
    Adobe Employee
    November 4, 2020

    Hi,

     

    Thank you for contacting Adobe Captivate Prime Team. 

     

    If this issue is happening to just a few users, then I am sure this issue is related to something locally on the machine they are using. 

    Kindly ask them to try to use some other system or try to use some other browser to take the course. 

    On mobile devices, you can try to Adobe Captivate Prime mobile application to take the courses as well.

    The mobile app can be downloaded from the Google Play Store or Apple Store. 

     

    In case you are still facing the problem, kindy take the recording of the issue and reach our support team using any channels below. 

    https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate-prime.

     

    Regards,
    Debiprasad Maharana
    Adobe Inc.

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