Troubleshoot connectivity issues in Captivate Prime

Often there are scenarios where you are either unable to open the courses or you are unable to browser through the platform. These issues may occur due to network connectivity.

To troubleshoot connectivity issues, you follow the steps below:

1. Reset the browser and clear the browser cache.
2. Allow Flash content in the browser. (This can be followed when you are unable to play a course/module).
3. Test the issue on a different network.
4. Capture the HAR logs.