Why I Received a “Resolve Webhook Connection” Notification in Adobe Learning Manager?

Problem Statement:

ALM automatically sends failure notifications when webhook delivery fails. Admin who is not managing any Webhook connection alos received  the notification

Why did I receive a “Resolve Webhook Connection” message?

Brief Description:

ALM automatically sends failure notifications when webhook delivery fails. These are triggered when ALM cannot get a successful response (HTTP 200–299) from the webhook Target URL.

Common reasons you received the message:

• You are an Admin user in the ALM account.
• Your email is included in the “Webhook failure admin emails” list. This does not mean you misconfigured anything yourself.

What the Alert Actually Means

A typical email looks like:
Your webhook target URL is not responding… If unresolved it will be disabled.

This simply indicates:

• The customer’s webhook endpoint is failing or unreachable.
• Someone with Integration Admin access must validate the webhook configuration in ALM.

Additional background:

• ALM sends the first failure notification after 15 minutes, then every 4 hours until it succeeds or is auto‑disabled after 7 days.

What You Should Do Next

Here’s how to quickly resolve the situation:|

1. Notify your ALM Account Owner

Ask them to choose one of the following:

Option A — Remove your email from webhook failure alerts

Integration Admins can customize who receives webhook failure notifications.

Option B — Grant you Integration Admin access

If you do need to troubleshoot the webhook, you will require Integration Admin permissions.

2. If the webhook itself needs investigation

The Integration Admin should verify:

a. Endpoint responsiveness

• The endpoint must return an HTTP 200–299 response
• Must respond within ~5 seconds (failure otherwise)

b. Authentication setup

Verify credentials or keys configured in ALM match the customer endpoint:

• Basic Authentication
• Signature Authentication
• API Key

c. Auto-disable status

After repeated failures over 7 days, ALM will auto‑disable the webhook.
Admins can re-enable it after fixing the issue.