Why “Recommended by Admin” May Not Appear for Enrolled Learners in Adobe Learning Manager
 

Administrators using Adobe Learning Manager sometimes notice that the “Recommended by Admin” section on the learner homepage does not appear for certain users. This can create confusion, especially when admins expect learners to see important recommended courses.

Understanding how this section works helps administrators manage recommendations more effectively.
 

The Issue

In the learner homepage the “Recommended by Admin” section was not displaying courses for learners who belong to the user group targeted for the recommendation in the announcement settings in the recommended courses. The user has correct access to the courses and paths as well.

Key observations included:

• The Recommended by Admin section appears only for learners who are NOT enrolled in the recommended learning objects.

• If a learner is already enrolled, the recommendation will not appear in that section.

• If the learner unenrolls from the course, the recommendation becomes visible again.

Why This Happens
 

This behavior is by design in Adobe Learning Manager.

The “Recommended by Admin” section is meant to promote learning objects that the learner has not yet started. Once a learner is enrolled in a course, the platform assumes the recommendation has already served its purpose and removes it from that carousel.
 

Possible Solutions for Better Visibility
 

If admins want enrolled learners to still see important recommendations, the following approaches can help.

1. Verify Learner Enrollment Status

First confirm whether the learner is already enrolled in the course.

If the learner is enrolled:

• The recommendation will not appear in the “Recommended by Admin” section.

2. Review Admin Recommendation Settings

Check that the learning object has been properly configured as Admin Recommended and is visible to the intended audience.

3. Review Course Configuration

Ensure the course:

• Is active

• Is visible to the learner group

• Has the correct catalog or permission settings

Misconfigured visibility can also affect how recommendations appear.

4. Generate a Learner Transcript Report

If you need to confirm enrollment details:

1. Log in as an administrator

2. Navigate to Reports → Custom Reports → Excel Reports → Learner Transcript

3. Enter the learner name and date range

4. Enable Module Level Information

5. Generate the report

This report helps verify enrollment status and course activity.

5. Use Experience Builder for Custom Recommendations

A more flexible approach is to use Experience Builder in Adobe Learning Manager.

With Experience Builder, admins can:

• Create custom carousels for courses of choice.

• Display learning objects regardless of enrollment status

• Improve course visibility on the learner homepage

This allows organizations to highlight important training even for already-enrolled learners.
 

Key Takeaway for LMS Administrators
 

The “Recommended by Admin” section is designed to promote courses learners have not yet enrolled in. Once enrollment happens, the recommendation disappears from that section.

If you want recommendations to remain visible, consider using custom carousels through Experience Builder to control how learning content appears on the learner homepage.

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