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cjwidd
cjwidd
Participating Frequently
Jul 11, 2021 11:59 PM UTC
Question

NVIDIA Driver Outdated?

Substance Designer (11.2.0 build 4869 commit 0736fa44 Release (2021-06-21)) throws an error indicating an outdated driver, but the affected workstation has the most recent studio drivers from NVIDIA, using a RTX 3080ti.

 

What is the fix?

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2 replies

Luca Giarrizzo
Community Manager
Luca GiarrizzoCommunity Manager
Community Manager
Jul 16, 2021 11:43 AM UTC

Hello,

 

We are unable to reproduce this issue on our side with an Nvidia RTX 2080 GPU and driver version 471.11.

Please send me your log file as a direct message. Thank you for your patience!

 

You can find the file at the following location by default on Windows:

C:\Users\<user>\AppData\Local\Adobe\Adobe Substance 3D Designer\log.txt

 

Best regards.

 

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Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
Jul 14, 2021 8:04 AM UTC

There seems to be a bug with the driver detection. The Substance team is aware of it:

https://community.adobe.com/t5/substance-3d-painter/substance-3d-painter-won-t-recognize-my-drivers/m-p/12136267#M48

 

This is for Painter, but I'd assume it's also affecting Designer.

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