Participant

Question

Media Encoder not responding

12 replies
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I can open Media Endoder normally, but when I import a file, it gets stuck and the program crashes.

It was working fine till last week, I have no idea what happened.

There is no cache to clean, I have already tried it.

I have already tried uninstalling and installing it again and I have already tried Adobe Cleaner Tool.

The screenshot is in Portuguese but I don't really think it matters.

Anyways, I hope someone can help me, because I really need this program.

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S

Shubham5C6D

Participant

I have simillar issue. Can not export any videos out of after effects. Its so annoying. Any fix we have? I have latest version of Media encoder

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V

vicagreda

Known Participant

It seems there is no fix, just hope Adobe fixes things. Really unfortunate for those of us with deadlines.

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S

Shubham5C6D

Participant

I just uninstalled and re installed media encoder and that worked for me. Also updated latest version of AE and PR. Hope that works.

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P

pshankar

Adobe Employee

Apologize for the inconvience this issue is causing for you. We have identied this to be an issue with unsupported Hardware in the newest version, 14.2.0 of AME and Premiere Pro. But please see the following links for more information and troubleshooting help.

https://community.adobe.com/t5/adobe-media-encoder/media-encoder-14-2-crashes-all-the-time-after-updating-from-14-1/m-p/11161667?page=1

https://community.adobe.com/t5/premiere-pro/premiere-pro-2020-crash-when-clicking-export-media/td-p/11149320?page=1

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R

rhudyp50426116

Participating Frequently

I'm having the same issues with version 14.8. I haven't tried disabling the gpu proceesing yet but I'm using an AMD Radeon RX 5700 XT which is a 6 gb card and new. This issue of crashing didn't happen until 14.2. I'm installing the beta to see if this resolves the issue.

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R

rhudyp50426116

Participating Frequently

Installed the latest beta and it crashes.

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D

David Arbor

Inspiring

What specific version of AME are you using? If you're already using the latest (14.2) then you can try to install the new public beta from the Creative Cloud App > Beta Apps section and see if that works for you. This is a completely separate install and will not affect your current installation. If you're not using Dynamic Link and only want to import files directly to AME then this solution could get you going for now. If you did want to send comps from After Effects or Premiere then you would need to install those beta versions too so the Dynamic Link version is the same between all three apps.

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