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A
Ambrosial_multitalent98A6
Participant
May 21, 2020
Answered

Premiere pro 2020 crash when clicking export media

  • May 21, 2020
  • 7 replies
  • 6668 views

I tried everything. Clearing cache, switching to software only, making a new timeline. Project that have exported fine before now dont want to export.

As soon as i click on Export Media the screen freezes, a black box appears in the corner of the screen and the program crashes.

I dont even get to the export settings. it just crashes.

Has anyone dealt with this before?

 

Thanks

    This topic has been closed for replies.
    Correct answer RjL190365

    Simple. You have a discrete GPU that does not support the new hardware encoding features in Premiere Pro 14.2. Many very-low-end GPUs from Nvidia - both desktop and mobile - do not support NVENC at all.

     

    To fix this, go into Preferences > Media. Then uncheck the box marked "Enable hardware accelerated decoding and encoding," then restart Premiere Pro. This will force software-only encoding.

    7 replies

    T
    Community Manager
    Trent HappelCommunity Manager
    Community Manager
    June 16, 2020

    FYI, Premiere Pro 14.3 has shipped and includes the fix for export using NVIDIA GPU without NVENC.

    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    https://helpx.adobe.com/premiere-pro/using/whats-new.html

    R
    RenoirIII
    Participant
    June 13, 2020

    I have a Dell laptop (Windows 10 Home) with a i7-10510U CPU, 1.8 to 2.3 GHz 64 bit with 16 MB ram and the NAVIDIA GeForce MX 2500 video.

    When I export, it does not freeze instantly but just does nothing. It may then freeze after several (varied) seconds.

    I have spent many hours trying to fix this. Cache clearing and everything else the Internet had to offer. I reset default settings on PP and created a very simple sequence of 3 seconds worth of video. It just does the same every time: nothing after File >> Export >> Media. This is the first time I use Adobe - I have the whole suit, but I'm seriously thinking this is not working for us... Any help would e appreciated as the below fix is not doing it...

     

    W
    Woz_za17480049
    Participant
    June 15, 2020

    I'm experiencing the same and driving me mad as need to get my project completed!!! Spent the last week trying to fix it, starting my project completely again with the same outcome!

     

    Never had this issue before in all the years of using PP!

     

    I'm now trying to install the beta version as switching to software only did not work for me!

     

    HP Envy Intel i7 8th Gen

    NVIDIA GeForce MX150

    R
    RjL190365
    Legend
    June 16, 2020

    Try the new official 14.3 version. It was just released this morning.

    heber_mendez_UNAM
    heber_mendez_UNAM
    Participant
    June 4, 2020

    Man you just saved my ass, i´ve been strugling whit this crash for over a month really thanks bro, gimme your paypal to pay you something in return Im Serious

      T
      Community Manager
      Trent HappelCommunity Manager
      Community Manager
      May 26, 2020

      FYI, we believe we have a fix for this issue in 14.3 Beta build 24+ if you would like to verify on your system. 14.3 Beta will install separately from 14.2, so it should not affect 14.2. You can find 14.3 Beta in Creative Cloud under Beta apps.

        S
        sparky52t
        Participating Frequently
        May 26, 2020

        Trent, 

        Just downloaded and tried the 14.3 beta and I was able to open the export options box, select my output option and successfully made an MP4! 

        Thanks!

        -- Tom

          T
          Community Manager
          Trent HappelCommunity Manager
          Community Manager
          May 26, 2020

          Great to hear. Thanks for the quick verification and response!

          B
          ballonpapa
          Participant
          May 25, 2020

          RjL190365

          ahhh, thanks a lot! It's working for me!

          A
          Ambrosial_multitalent98A6Author
          Participant
          May 21, 2020

          Thanks a lot mate. It worked. Im working from a laptop with a MX150 and i7 8th gen. I really appreciate your help.

          T
          Community Manager
          Trent HappelCommunity Manager
          Community Manager
          May 21, 2020

          Sorry for this Export issue and thank you for verifying the workaround. This issue is being investigated. 

          R
          RjL190365Correct answer
          Legend
          May 21, 2020

          Simple. You have a discrete GPU that does not support the new hardware encoding features in Premiere Pro 14.2. Many very-low-end GPUs from Nvidia - both desktop and mobile - do not support NVENC at all.

           

          To fix this, go into Preferences > Media. Then uncheck the box marked "Enable hardware accelerated decoding and encoding," then restart Premiere Pro. This will force software-only encoding.

            J
            JJCine
            Participant
            June 1, 2020

            Thanks for much for your help! I tried everything and this finally worked for me.
            I think I will go back to version 14.1 though, as the export speed with hardware accelerated decoding off is really slow. 

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