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DLCWorld
Participant
Nov 6, 2026 8:07 PM UTC
Question

Problem is with Media Encoder I cant run it

 

In these screenshots, the program freezes. What should I do? I uninstalled and reinstalled it from scratch. It didn't help.

    1 reply

    EckiAME
    Community Manager
    EckiAMECommunity Manager
    Community Manager
    Nov 9, 2026 8:55 AM UTC

    Please share the following to help us investigate the startup freeze:

    1. Version: What is your exact Media Encoder version and build number? Are you using Beta or the regular release? You can check in Creative Cloud without opening the app.
    2. System: What is your operating system version, CPU, RAM, and GPU? On Windows, please include the GPU driver version.
    3. When it started: Has Media Encoder worked on this computer before? Did the issue begin after an update or plug-in installation?
    4. Freeze behavior: Does it always stop at the same module, or does the name change? Your screenshots show ExporterPNG.prm and ExporterBMP.prm. How long have you waited?
    5. Direct launch: Does it also freeze when launched directly from Creative Cloud, without Premiere Pro or After Effects?
    6. Previous troubleshooting: When reinstalling, did you keep or remove preferences? Have you tried resetting them?
    7. Plug-ins: Do you have any third-party plug-ins or codec packs installed? If so, which ones?
    8. Other versions: Does another Media Encoder version launch successfully? If you use Beta, does the regular release work?
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