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Stan Jones
Community Expert
Community Expert
April 21, 2024
Question

Problems Starting AME Beta After Updates (Multiple Versions)

This is really a question about best practices to improve AME Beta opening after an update. Current specs below. The most recent context is testing a PR export with caption sidecar problem:

https://community.adobe.com/t5/premiere-pro-beta-bugs/pp-beta-hangs-when-exporting-mp4/idc-p/14569420#M2574

 

For many versions, AME Beta fails to open when queued from PR Beta. And if I open it first with a preferences reset, that may or may not work.

 

Today I updated PR Beta to 24.5.0.16 and AME Beta to 24.5.0.14. Throwing caution to the winds, I queued from PR without starting AME separately. No splash screen; I did see AME Beta running under PR in task manager but not in its own process.

 

Restarted PC. Opened AME Beta with Shift modifier; no splash screen.

 

Restarted PC. Opened AME Beta with Shift modifier; got the splash screen and preferences reset. Reset all. Opened.

 

Left it open. Started PR Beta. Queued successfully.

 

I posted several times in this very messy thread from 2021-2022:

https://community.adobe.com/t5/adobe-media-encoder-discussions/media-encoder-2022-has-me-losing-clients-in-2021/m-p/12483035#M14093

 

So, best practices for getting the best function of AME after updating the Beta?

 

@eckiAMETeam 

 

Thanks!

 

Stan

 

System info
    Application: Adobe Media Encoder (Beta) v24.5.0.14
    OS: Windows v10.0.19045, RAM: 63.80 GB GB, CPUs (logical): 16

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1 reply

EckiAME
Community Manager
Community Manager
April 30, 2024

Sorry for your inconveniences.

Please update to latest beta builds. Launch every app individually once. And then retry. LMK the outcome. 

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