Skip to main content
Mystical_soul4023
Participating Frequently
August 27, 2026
Question

when exporting a file with gen ai audio in any format except pro res the audio and video are seprate when export leaving me with a MP4 file and a aac

  • August 27, 2026
  • 4 replies
  • 29 views

the pro res file even when put back into media encoder and re exported as a h.265/h.264 file will seperate the file into aac and mp4. this is incredibly frustrating when I need the files to be packaged together for my final product

    4 replies

    Participant
    September 3, 2026

    same issue i fustrated, pls adobe fix this bug

    EckiAME
    Community Manager
    Community Manager
    September 3, 2026

    Please provide versions and build numbers. Thx.

    Participant
    September 1, 2026

    Whether dealing with AI or non-AI video, I’ve tried several export methods, but the result is always the same: the video and audio files end up separated.

    Try exporting using H.264 and Software Encoding. That worked—the video and audio were combined into a single file.

    EckiAME
    Community Manager
    Community Manager
    August 31, 2026

    Which version or build are you using? Does this also happen with non-GenAI content?