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deepak_8516
Participant
August 18, 2025
Answered

"7-Day Free Trial Shown but Immediately Charged Subscription fee of ₹890 Need Refund"

  • August 18, 2025
  • 1 reply
  • 188 views

Today I subscribed to Adobe Scan which was showing a 7-day free trial with ₹2 verification charge. But i was charged ₹890 for the annual subscription without completing the trial period.

I have already requested a refund from Google Play, but I want Adobe to review this case as it clearly seems like a mischarge. it is like a scam is not it?

Please help me get my refund processed at the earliest.

Correct answer Amal.

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

 

To submit your request with the billing team please check the steps shared in the help article https://adobe.ly/4oZK7cP 

 

Thanks

Amal

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
August 19, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

 

To submit your request with the billing team please check the steps shared in the help article https://adobe.ly/4oZK7cP 

 

Thanks

Amal

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