About refund

Forum|Forum|3 months ago
November 1, 2025
1 reply
90 views

I was trying for a freetrial in Adobe scan .but after that they deducted 890 rs from my account.even after that I didn't get any subscription.I want to know about how can I get my money back .

S_S

Community Manager

Hi @anju_sreenivasan0858,

Hope you are doing well. Sorry to hear about your experience with Adobe Scan.

I checked your account registered on the community and found an active subscription for Adobe Scan Premium.

If you are still unable to use the subscription, you may want to log in to https://adobe.ly/4hBTAn6 to verify that your subscription is reflected there.

If yes, please re-check the email address you are using to sign in to Adobe Scan.

Let us know how it goes.

Regards,
Souvik.

A

akash_kumar_1435

Participant

I want to get my money refund and cancel the subscription

S_S

Community Manager

Hi @akash_kumar_1435,

Hope you are doing well.

Please review the help article (https://adobe.ly/3WxS9fR) to learn more about the cancellation and refund process and policies. Then, submit the required details via the provided form so that they can be forwarded to our billing team for consideration.

Regards,
Souvik.

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