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Kirati
Participant
March 28, 2021
Question

Access Denied

  • March 28, 2021
  • 1 reply
  • 1177 views

When I try to sign into Adobe Scan, it tells me access is denied and I no longer have access to the program.

I use a Samsung Galaxy S9.

This topic has been closed for replies.

1 reply

Ria Tagra
Inspiring
April 12, 2021

Hi Kirati,


Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1.  Could you share a screenshot of the error message with us?
  2. Application version?

 

Try to be on the latest version of Scan i.e 21.03.23. Restart you device and then try.
For more help refer to: https://www.adobe.com/devnet-docs/adobescan/android/en/troubleshooting.html#errors-and-issues

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.


Regards

Ria

Participant
November 11, 2021

Hello, im having the same issue, using the latest version from the app store and all it says is to contact the support team in case this is an error.

Harsh Vardhan Pareek
Community Manager
Community Manager
November 12, 2021

Hi @Augusto Kenji5E79 

Here is an ongoing discussion on the same issue, please reply with the required details on the link:

https://community.adobe.com/t5/adobe-scan-discussions/problema-con-adobe-scan/td-p/12517569

 

Thanks,

Harsh