Adobe bad, Google good

Question

I am completely disappointed in the lack of help Adobe scan gave me. First, there is no phone number to call to speak to an actual representative, which probably didn't matter as the two chat reps I chatted with had names that indicates a language barrier would have been an issue. Also, the two reps I chatted with both denied a refund when it was less than 24 hours from the auto renewal, AND I never used the subscription! Good thing Google has their act together, as I was able to put a complaint in to them and they responded WITH my refund in less than 24 hrs. Never again adobe! You are too big of a company to know better. Treat your customers better and you may be surprised at how much more business you get.

S_S · Accepted Answer

Hi @Katharine27173859wehl,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Since the subscription is mobile-based, the refund process is managed by the store operators you have purchased with.

The support for mobile applications is available on the community forums for now and our colleagues from chat support are trained more on the desktop version of the application.

You can take reference from the below links based on the platforms you use:

For Android: Manage Subscriptions — Adobe Scan for Android

For iOS: Manage Subscriptions — Adobe Scan for iOS

Hope this clarifies your point.

-Souvik

Okkg32788207xz33 · Answer

https://google.com

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