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adventurous_fashion5f48
Participant
August 24, 2026
Answered

Adobe Cloud lost files

  • August 24, 2026
  • 1 reply
  • 25 views
Dear Adobe Support Team,

I lost my phone last year and am trying to get back files scanned by Adobe Scan.
 
Somehow they are all lost and I could not find them anymore. I suppose they should be stored on Adobe cloud
I have been using Adobe Scan since 2023 and there were a lot of files scanned, but I only see recent files now.
 
 
1. Please help check if they are still on Adobe Cloud for files from 2023 - 2025, they are really important to me.
2. Please also check the creation date of my account. I could not find it.

Thank you. Regards
      Correct answer Amal Jaiswal

      ​Hi @adventurous_fashion5f48 ,

      Hope you are doing well, and thanks for reaching out. Sorry to hear you've lost access to those scans

      A few things to check first:

      1. Make sure you're signed into the same Adobe account you used back in 2023. If you're on an iPhone and have ever used "Hide My Email" with Apple ID sign-in, that creates a separate masked account, which can make older files look like they've vanished even though they're tied to a different login.

      2. Check your files directly at https://adobe.ly/4hSy9AA  (or https://adobe.ly/4zvLmFD) rather than just in the Adobe Scan app, go to Documents > Scans once you're signed in there. 

      3. Double-check you haven't gone over your Adobe Cloud storage limit, since that can also affect what displays. For more general troubleshooting, this page covers common Adobe Scan sync issues: https://adobe.ly/4qAICCL 

      I have checked the Adobe account linked to the Adobe ID you are using here, but I am unable to find any paid plan.

      Hope this information will help 

      ~Amal 

      1 reply

      Amal Jaiswal
      Community Manager
      Amal JaiswalCommunity ManagerCorrect answer
      Community Manager
      August 24, 2026

      ​Hi @adventurous_fashion5f48 ,

      Hope you are doing well, and thanks for reaching out. Sorry to hear you've lost access to those scans

      A few things to check first:

      1. Make sure you're signed into the same Adobe account you used back in 2023. If you're on an iPhone and have ever used "Hide My Email" with Apple ID sign-in, that creates a separate masked account, which can make older files look like they've vanished even though they're tied to a different login.

      2. Check your files directly at https://adobe.ly/4hSy9AA  (or https://adobe.ly/4zvLmFD) rather than just in the Adobe Scan app, go to Documents > Scans once you're signed in there. 

      3. Double-check you haven't gone over your Adobe Cloud storage limit, since that can also affect what displays. For more general troubleshooting, this page covers common Adobe Scan sync issues: https://adobe.ly/4qAICCL 

      I have checked the Adobe account linked to the Adobe ID you are using here, but I am unable to find any paid plan.

      Hope this information will help 

      ~Amal 

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