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A
akaaradi
Participant
August 25, 2022
Answered

adobe scan

  • August 25, 2022
  • 1 reply
  • 493 views

I recently replaced my phone and did the Adobe scan program, but I could not restore my previous files that I made with the program.

 

Can you help me and get my files back?

This topic has been closed for replies.
Correct answer S_S

Hello,

 

Adding to what Krutikka said, I checked your email address and saw multiple profiles created, due to which you are having trouble with this issue. 

 

The next time you log in to the Document Cloud portal, please select your personal profile to access the files, and you will be able to see them.

 

Also, I would suggest contacting our Customer Support Team to get your email address for the profile changes. Multiple profiles can be confusing, and situations like these can be regularly.

 

I hope this helps.

 

Thanks,

Souvik.

1 reply

K
Kritika25595267dnb0
Participating Frequently
August 25, 2022

Hi there,

 

I hope you're doing great.

 

As per my understanding, You want to restore files on Adobe scan application.

 

Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here: -  


Note: If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently. 

It is not possible to retrieve the files once deleted directly from the application. 

For more information on How to retrieve lost files on Adobe Scan application, please refer to this article: -

https://community.adobe.com/t5/adobe-scan-discussions/how-to-retrieve-a-deleted-item-in-adobe-scan-mobile-on-an-iphone-7/td-p/11929198

 

Let me know if this works.

 

Regards, 

Krutikka

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
August 25, 2022

Hello,

 

Adding to what Krutikka said, I checked your email address and saw multiple profiles created, due to which you are having trouble with this issue. 

 

The next time you log in to the Document Cloud portal, please select your personal profile to access the files, and you will be able to see them.

 

Also, I would suggest contacting our Customer Support Team to get your email address for the profile changes. Multiple profiles can be confusing, and situations like these can be regularly.

 

I hope this helps.

 

Thanks,

Souvik.

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