Adobe scan

Question

I have a paid adobe account but my mobile adobe scan is saying it's the free version not sure how to sync

Souvik Sadhu · Accepted Answer

Hope you are doing well. Sorry for your experience with using Adobe Scan.

I checked your email address registered on the community forums and saw an active subscription for Acrobat Pro DC and Acrobat AI Assistant.

The Acrobat Pro subscription should also include the premium features for Adobe Scan.

I would suggest logging in to the web portal once: https://adobe.ly/4eJRxMc and checking if you are able to use the tools there.

If yes, you should check the email address through which you are logged in to the Adobe Scan application.

Let us know how it goes.

Regards,
Souvik.

Adorable_Cosmos4a36 · Answer

If your Adobe account has an active paid subscription, I’d first make sure Adobe Scan is signed in with the same Adobe ID used for the subscription. Signing out and back in, then checking the subscription status in your Adobe account, may help the app recognize the paid plan. If it still shows the free version, Adobe Support should be able to check the account and sync issue.

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