adobe scan

Hi ​@warm_rebel6865 ,

Thank you for your continued patience!

We wanted to share a quick update that our development team is still actively investigating the issue and working towards a resolution.

While we don't have any further updates to share at the moment, please be assured that we're keeping a close eye on the progress. We'll update this thread as soon as we receive any new information from the team.

We sincerely appreciate your understanding and patience while we work to get this resolved.

Best regards,
Amal

Hi all 

We have logged the ticket with the development team, and they are actively working on it. We will keep this thread posted as soon as we hear any news from the team.

Thanks for your understanding.

Regards

Amal

Hi All,

I hope you are all doing well, and thank you for the updates and your patience. I understand how disruptive it is when Adobe Scan closes right after you scan or select a document, especially after you have already restarted your phone and reinstalled the app.

So we can review this properly, could you please share the following:

• Whether you use an iPhone/iPad or an Android device, with the model and OS version

• The Adobe Scan app version: tap on the profile icon > About Adobe Scan, and make sure it's updated to the latest version via App/Play store, and reboot the device once.

• The exact point where the app closes, for example, when the camera opens, after you capture a page, or after you pick a photo from your gallery. A small video recording of the steps you are taking and the issue as it occurs would be very helpful.

• Whether it happens with every scan or only with certain documents, and the date it first started for you

Please do not include any personal information or document contents in your reply. Once we have these details, we can look at the next steps.

Regards,
Amal