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Participant
October 20, 2026
Question

Adobe scan app crashing after capturing / scanning a document or when selecting a picture of the document in the gallery = immediate crash

Hi this problem started yesterday when I’m scanning a document, or selecting a picture to scan in the gallery then the app crashes. Not just once but every time. I did a checklist as other user’s recommended:  

  • Reboot device, reopen app.
  • Update app and OS.
  • Free storage and close background apps.
  • Check camera and storage permissions.
  • Clear cache; reinstall if needed.
  • Test with a simple one‑page scan.
  • Disable cloud sync / change network. After all that nothing so I tested this on my other older phone and it’s the same scenario. And since it’s not just me but also other people are having the same struggle I urge Adobe to do something about it 

    2 replies

    Participant
    October 20, 2026

    Having the same problem.

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    Amal Jaiswal
    Community Manager
    Community Manager
    October 21, 2026

    ​Hi @MONFORT  @Flawless_Enchantment35dd 

    Hope you are doing well, and sorry for the trouble you are experiencing.

    This issue has already been reported to our development team, and they are working on a fix.  We will keep this thread updated as soon as we get more information from the team.

    Thanks for your understanding.

    Regards

    Amal

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