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pets
Inspiring
6월 9, 2024 4:53 오후 UTC
해결됨

Adobe Scan app (ios) poor image quality since update

hi

 

i am scanning text documents (from laser printers) with adobe scan app, on ios, since years,

the scanned images were always very sharp and of top quality!

 

recently it wont scan sharp text documents anymore,

- the text of the scan looks like an old inkjet printer, where the type is melting in all directions 🙂

- it seems, i cannot change the scan quality, neither in the adobe scan app, nor in the ios setting

 

however, i didnt change any setting. (i guess, it doesnt matter, if i enable OCR or not)

 

any idea? thanks!

이 주제는 답변이 닫혔습니다.
Souvik Sadhu
Legend
7월 3, 2024 4:59 오후 UTC

Hi @David38256876src3 @pets,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

The team is already aware of the issue, and working on a fix.

The fix should be live in the upcoming release.


-Souvik

13 답변

Participant
9월 24, 2024 7:29 오후 UTC

I have the same issue - the Adobe iPhone app is abhorrently bad at best

번역
Participant
9월 24, 2024 7:30 오후 UTC

Has the app been updated - Sept. 2024

 

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Amal.
Legend
10월 2, 2024 5:17 오전 UTC

Hi @Cash25722400q3h6 

 

We're sorry to hear you're experiencing this issue. Could you please share the version of iOS you’re currently using? Additionally, if possible, could you provide a short video recording showing the steps you followed and the issue as it occurs? This will help us investigate further and work towards a resolution.

Thank you for your cooperation!

 

~Amal

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Participant
6월 25, 2024 7:46 오후 UTC

Same issue here formme with iPhone 13 at iOS 18 developers release. Does anyone have an idea?

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Souvik Sadhu
Legend
7월 3, 2024 4:59 오후 UTC

Hi @David38256876src3 @pets,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

The team is already aware of the issue, and working on a fix.

The fix should be live in the upcoming release.


-Souvik

번역
Participant
7월 4, 2024 6:30 오전 UTC

That sounds great! Thanks a lot for investigating.

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JR Boulay
Community Expert
Community Expert
6월 10, 2024 8:57 오전 UTC

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

번역
Acrobate du PDF, InDesigner et Photoshopographe