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D33860348xv5g
Participant
November 26, 2023
Question

Adobe Scan Blurry on IPhone 15 Pro and Pro Max

  • November 26, 2023
  • 2 replies
  • 2853 views

Running the latest versions of iOS and Adobe Scan on both phones and I am having issues scanning business cards/ids. Scans come out blurry and unreadable. I've tried reinstalling the app with no luck. When I take a photo of the id through the Camera app it works perfectly so it's not a hardware issue.

    This topic has been closed for replies.

    2 replies

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    D33860348xv5gAuthor
    Participant
    May 15, 2024

    This fix has been in the works sincw the phone was released.  There is a work around by zooming in which will change lenses to properly focus.

     

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      May 20, 2024

      @D33860348xv5g,

       

      We are aware of the workaround. However, we are working on a fix that eliminates the use of a workaround.

       

      The fix is ready and will be implemented in the upcoming update.


      -Souvik

      M
      Mayank3809271034l0
      Participant
      June 17, 2024

      I am using iphone 11 for last more than 3 years and have been adobe scanner very well at my mobile till 15-20 days back  but for last 15-20 days unable to use it as it gives now blurry image, unable to scan anything . Please guide what to do ?

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        November 30, 2023

        Hi @D33860348xv5g,

         

        Hope you are doing well. Sorry for your experience with Adobe Scan.

         

        When scanning a business card, have you tried manually changing the focus of your camera and then see if results are similar or different?

        Also, is there any possibility of sharing the distance between the card and your phone?

         

        Look forward to hearing from you.

         

        -Souvik

        D
        D33860348xv5gAuthor
        Participant
        November 30, 2023

        That is the issue.  Once I zoomed in the camera autoswitched lenses to the macro lens and was able to focus.  Can you update the software so the cameras auto change or give us manual controls?

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        November 30, 2023

        Hi @D33860348xv5g,

         

        Thank you for the confirmation. 

         

        The team is already aware of the issue and working to get the fix live at the earliest.

         

        -Souvik

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