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axelk5795585
Participant
March 6, 2018
Answered

Adobe Scan cannot send pdf as e-mail attachment

  • March 6, 2018
  • 3 replies
  • 16861 views

Downloaded update of Adobe scan to 6S on 05MAR18. Everything works, except the scan is not poss to send as attachment on e-mail.

    This topic has been closed for replies.
    Correct answer ek19810093

    Hi Shivam,

    I am having a similar problem.

    App: Adobe Scan V 18.03.27

    Dev: iPhone 7 with all updates

    When I select the share option on a scanned pdf an email page opens, but it's not my default gmail. Maybe it is an apple email app (for which I don't have an account?). I can enter an address on the to line but the 'send' option does not activate (stays grayed out) and thus I am unable to send the email.

    Thanks, Ed


    Found the solution. I needed to first select 'share' from the pdf options, then instead of selecting 'email', I needed to select 'share' again, and that gave me the gmail option.

    3 replies

    L
    Lauren232186109tj3
    Participant
    April 25, 2022

    What the "correct answer" below is trying to convey (because it is difficult to decipher in text-only format) is:

    Once you scan, edit then SAVE PDF you have the option to hit "SHARE" next to the icon of the document scanned (the very top option from the menu on the right of the icon). From there, you can hit "SHARE A COPY" the very last option in that little menu that says "share link, email, unshare, etc". From there you can choose the email option, type in your email and subject of choice then it SHOULD in theory send the scan over via email.
    Why Adobe Scan even gives us the option to "email" when it doesn't actually email? We never get to know. Hope this helps the frustration among the community here 🙂

     

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    May 4, 2022

    Hi @Lauren232186109tj3 

     

    Sorry for the delayed response. 

    Could you confirm the iOS version of the iPhone you are using? Also, if possible, kindly share a video/screen recording that shows the issue clearly. This issue is under test and this information is required to reproduce the issue.

    Thanks for your patience.

     

    Regards,

    Harsh

    L
    Lauren232186109tj3
    Participant
    May 4, 2022

    Don't worry about it, babe. We the community figured it out (read entire post). What IOS are YOU using? Because these instances are rarely considered when Adobes products cause us these headaches.

     

    J
    jemima23632064l03p
    Participant
    March 17, 2022

    Hi, I am having the same exact issue. Yesterday it took a few hours for me to receive the emails but since then it has not been working. The adobe app even give me the green confirmation that the PDF has been sent. 

     

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    April 13, 2022

    Hi @jemima23632064l03p 

     

    As we have tried to reproduce the issue on our end but it is working fine,

    Would you mind sharing a few details to understand the issue better?

    1. Is it happening with a particular PDF or with all PDFs?

    2. Application version?

    3. OS name and version?

    Make sure that the app is updated to the latest version.

     

    Looking forward to hearing back from you.

     

    Thanks,

    Harsh

    L
    Lauren232186109tj3
    Participant
    April 13, 2022

    As we have tried to reproduce the issue on our end but it is working fine
    Yes of course it is, though the Adobe and other forums are full of users with the exact same issue I am facing. Have you used your app on the devices we are using?
    Would you mind sharing a few details to understand the issue better?
    It’s just.. not sending. Not receiving the PDF as an email when I go to send it and it appears to have “sent” just fine. Emails fail to send to gmail, outlook or anywhere.
    1. Is it happening with a particular PDF or with all PDFs?
    All PDFs. Still happening.
    2. Application version?
    iPhone app, yep.
    3. OS name and version?
    iPhone 11, version 22.04.12. Checked and app does not appear as “needs update” or “update available”.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    March 8, 2018

    Hi Axelk,

    Could you please confirm application version you are using on the device? To check the version, you may refer to this link:

    Troubleshooting — Adobe Scan Help 

    Also, try rebooting the device if you haven't already and check if that helps.

    What happens when you try to send a scanned document via email? Is there any error message?

    Thanks,

    Shivam

    malcolmm39167283
    malcolmm39167283
    Participant
    March 23, 2018

    Same problem, no error, email just never gets sent.   Tried may permutations.  Only way I was able to share was to send a link to another phone.  When I tried to send the pdf with messaging, just got a text message.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    March 26, 2018

    Hi Malcolmm,

    Could you please confirm application version you are using on the device? You may refer to steps given in this link on how to check the version: Troubleshooting — Adobe Scan Help

    Thanks,

    Shivam

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