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Bfareel
Participant
July 29, 2026
Question

Adobe scan continues to crash the app won’t even open. I need a refund for the month of this continues I use for work

  • July 29, 2026
  • 1 reply
  • 7 views

Adobe scan continues to crash the app won’t even open. I need a refund for the month of this continues I use for work

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    July 29, 2026

    ​Hi @Bfareel 

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble.

    Have you started experiencing this issue recently after an update, or was it occurring earlier as well? What is the version of the OS (Android/iOS) and  Adobe Scan App you are using? Tap on the profile icon > About Adobe Scan? Also, share the device locale?

    What is the workflow/steps you are taking when the application crashes? Is it crashing when opening the app, or during a specific action? Please share a small video recording of the steps you are taking and the issue as it occurs for more clarity (from  start to finish, which ends in a crash)

    ~Amal