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DMP001
Participant
February 8, 2022
Question

Adobe scan crash On iPhone

  • February 8, 2022
  • 1 reply
  • 267 views

While I continue to scan pages in adobe scan.

As soon as I scan 3-5 pages the app crashes on my iPhone 6.

I reinstalled it.

I also checked the storage on my phone and adobe cloud.

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 11, 2022

Hi @DMP001 

 

If the crash happened just once then it could some runtime issue and if the document is not showing on the application's home page or in Document cloud, then, unfortunately, you have to re-scan it. If the app is still crashing while scanning, would you mind sharing a few details to understand the issue better?

1. OS version?

2. Application version?

Make sure that the app is updated to the latest version.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

 

 

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